FAQs

Thought you would never ask. This YouTube video is for you.

Definitely Panic! But seriously, no big deal. We'll get this taken care of immediately. Send us an e-mail to orders@artiken.com with your name and order number so we can see if there is anything we can do.

Too easy. Just shoot us an e-mail to orders@artiken.com and let us know why and we'll take care of you. 

One job; that’s all we had. Ship the right product! And we found a way to fail you.

Anyway, shoot us an e-mail to orders@artiken.com and we will handle this ASAP!

Prestige worldwide.

If your item has been shipped, you would have received an e-mail with shipping details email that was sent to the e-mail you used to order. Within this e-mail, you will have the tracking number.

Additionally, packages can end up in multiple places. This could be your actual mailbox, doorstep, front office, etc. If you are concerned about a package that has shipped, please contact your local courier before contacting us. 

Because unlike Amazon Prime, this product is actually made to order - in Kenya. Custom orders take 6 weeks for delivery.

No sweat. Shoot an e-mail to orders@artiken.com with your name, order number, and correct shipping address and we'll get this taken care of for ya.

You already know. If we are not in your favorite store. Please schedule a meeting with the manager and inform them of the greatest handmade jewelry store in the world.

It means a promise. That you're guaranteed to receive the best handmade product pieced together by an amazing Kenyan Artisan.

We're glad you asked. ArtiKen brand ambassadors are amazing people who want to show their love for the brand, and spread the word to everyone they know while earning swag and other sweet perks.

Famous? Pshh, anyone can apply. 

Leveling up is what we’re all about! Apply today and if you're selected, you'll learn more.

No contracts fam. If you're not feeling it anymore, e-mail us at marketing@artiken.com and we'll get you all squared away!